Several of our clients have noticed that, and commented on, when the CRM for Outlook component is installed, and Outlook is running, the ‘Settings’ module in the CRM web is hidden from view.
Several of our adventerous client users have suggested overcoming the problem by clearing the Temporary Internet Files while Outlook is opened, and refreshing the CRM web page. That will work, but for a long-term solution, but good friends at East Region Microsoft CRM provide the following suggestion:
a) Close CRM web and Outlook
b) Click on Start -> Run. Type ‘regedit‘
c) Browse to the tree: HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient\
d) Find ‘ServerURL’
e) Change the DNS portion of your CRM servername to it’s IP equivelant (e.g., from http://crm/MSCRMServices to http://11.12.13.14/MSCRMServices )
The Settings area will now be available at all times while CRM for Outlook is opened and running.
Peter
