Suppose that a user in your organization has a name change. We’ll call this user, Janna Smith. Janna recently changed her surname to Walkers.
Janna Walker’s Active Directory profile was also changed to reflect her new surname. However, when Janna tries to login the CRM, she receives an error message. Further, IT attempts to change Janna’s CRM profile. However, they too are greeted with an error message after attempting to save the updated user’s profile. Disabling the user, and re-enabling the user has no effect.
What should be done now?
You will need to manually update the domain login, fullname, last name, e-mail, and first name parameters in SQL Server.
To do this, expand the SystemUserBase table for your Organization_MSCRM database. From there, update the above fields for the user’s row record.
The above solution works if the Active Directory profile was *modified*. If a new AD profile was created after the name change, you can use the solution outlined in Microsoft KB article: 930853: http://support.microsoft.com/kb/930853
