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CRM for Outlook installer asks for a reboot

Posted by: pgernburd | February 24, 2010 | 18 Comments |

A client of ours recently ordered a new machine for one of their users.  The user was an administrator to their Windows 7 machine.  When the user launched the CRM for Outlook installer, they were met with the following error message:

Installation cannot proceed: Setup cannot continue because a pending restart is required.  Restart the computer and then try running Setup again.

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Multiple reboots later, we were still running into the same issue.  The solution, was to make a slight modification to the registry.

1. Open HKEY_CURRENT_USER\Software\Microsoft
2. Create a new key named: MSCRMClient
3. In the MSCRMClient keyword, create a a DWORD named IgnoreChecks, and set the value to 1.

under: Installation and Administration
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Responses -

Thanks for this post, just had a customer experiencing the same problem (also running Windows 7).

Your solution has helped them correct the issue.

Cheers!

Glad this worked out for you and your customer, Guy.

This solution did not work for me. Do you know of any others?

Thanks, it worked fine for me as well!

Glad it helped.

David, you may want to consider opening a ticket with MS Support if you’re continuing to see the same message.

Bingo! Thank you very much for this posting!

This fix has worked every time thanks (!) however I do have one rogue customer with who this hasnt worked on. Has anyone experienced this fix not working and if so what was the soluton? Thanks

Worked for me and I have little previous experience editing the registry before.

Many Thanks

Joe

Glad it helped, Joe.

excellent, exactly what I was struggling to find. have a great day..

Thanks so much for this solution! Worked for my user too!

This just started happening to many of my clients. The fixes in this post are not working for any of them. Anyone else not getting past the error with this registry fix?

Fantastic fix! Works every time. Thank you so much.

You’re a star ***** . It worked fine for me.

How the heck did you figure this out! Good work! For some reason, I have a CRM client install fail on only some win 7 boxes, the others are fine. You saved me thanks!!

This fix is not working for me…

Good to hear, thanks!

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