When you try to configure the Outlook Client, you receive the following error
“There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. If the problem persists, contact your system administrator”
Also, in your configuration logs, you receive the following error:
“Exception : The specified directory service attribute or value does not exist.
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_SchemaEntry()
at System.DirectoryServices.AccountManagement.ADStoreCtx.IsContainer(DirectoryEntry de)”
The issue has to do with Update Rollup 5 and the new CRM Outlook client (R5). This is a known issue at the moment. Microsoft is working to address this in a future hotfix. To work around this problem, you have 2 options:
Solution #1 – Give read privileges to Authenticated Users Group in AD for the user who is having the problem. This is found on the security tab on the user’s profile. You may need to enable advanced view in active directory to see the security tab.
Solution #2 – Install the old CRM Outlook RTM.
This solution ultimately helped our client resolve the problem. You will need to have a copy of the existing CRM Outlook RTM client. The new R5 client which was recently added to the Microsoft Downloads page will not work.
a) Uninstall any previous versions of CRM Outlook
b) Disable Windows Updates, so that Rollup 5 does not get pushed to the user’s workstation.
c) Install CRM Outlook RTM bits
d) Step through the configuration wizard. You should be able to successfully
e) Install Rollup 5 client manually
For now, this is a workaround until the CRM team releases a hotfix.
