Sep 22 2011

CRM 2011 for Outlook Failed Installation, part deux

Published by TJ Martin at 12:30 PM under CRM Issues and Resolutions and tagged:

More installation issues with the Outlook add-in; this time, our client is installing on a Windows XP SP3, and we end up running into the below error:

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Looking at the Add/Remove Programs, we see the following.

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We tried uninstalling and reinstall .NET Framework 3.5 SP1 but to no such avail. We decided to have a look at the setup log files that the CRM dumps out during a failed installation, and we noticed this:

14:53:29| Info| Installation of Microsoft .NET Framework failed. Exit code: 5100. Result: A pre-release version of Windows Workflow Foundation or .NET 3.0 has been detected. Please uninstall it before continuing.

However, looking further into the log, we saw that it was trying to look for .NET Framework 4.0.

14:53:12| Info| Launching external process:
14:53:12| Info| CmdLine: <”C:\DOCUME~1\ADVISO~1\LOCALS~1\Temp\MSCRM_{ABE67266-4498-4AFA-9E79-A4C802A66A86}\dotNetFx40_Full_x86_x64.exe” /q /norestart /ChainingPackage NETFX4Beta2_DynamicsCRM>
14:53:12| Info| WorkingDir: <C:\DOCUME~1\ADVISO~1\LOCALS~1\Temp\MSCRM_{ABE67266-4498-4AFA-9E79-A4C802A66A86}>

Once we downloaded and installed .NET 4.0, it was smooth sailing from there.

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